Stayproof support

Each rule counts days in its own way:

• Schengen 90/180: any part of a day counts, so the day you enter and the day you leave both count. The window is the current day and the 179 days before it.
• UK statutory residence day count: a day counts when you are in the UK at the end of the day (midnight). The period is the UK tax year, 6 April to 5 April. Which day limit applies to you depends on your ties to the UK; you choose it in the app.
• 183-day tests: any part of a day in the country counts, within that country’s own tax year.
• US substantial presence test: any part of a day in the United States counts. The test uses the days in the current year plus one third of the days in the year before and one sixth of the days in the year before that, and requires at least 31 days in the current year. Days that are exempt, such as for students, diplomats or medical conditions, are not known to the app; remove them yourself by correcting those days in the calendar.
• Custom limits: any part of a day counts, within a rolling number of days that you set.

Stayproof counts days. It does not give tax or immigration advice, and the rules that apply to you may have exceptions it cannot know about.

Yes. For the Schengen 90/180 count, any part of a day spent in the Schengen area counts as a day, so the day you arrive and the day you leave are both counted.

• Recorded: a day you entered yourself, or one where the app recorded your country from your location or photos.
• Deduced: a day the app did not observe but that lies between two days in the same country, or that follows your last location record (the app assumes you stayed put while it received no movement), so it is counted as a day there. Deduced days are included in the working count.
• Unresolved: a day between two days in different countries, where the app cannot know when you crossed. It does not guess the crossing date. The app shows the working count and, separately, the worst case if every unresolved day counted. Tap the day in the calendar to say where you were.

Setting a home country and the date you have lived there from lets Stayproof count days with no trip and no record as days at home.

Stayproof does not keep the GPS running. It uses the two low-power location services in iOS, significant-location-change and visit monitoring, which wake the app when you have moved a meaningful distance, and it asks for one position when you open the app. For a border crossing to be recorded while the app is closed, allow location access “all the time”; with “while using the app”, the crossing is recorded the next time you open it. Automatic recording is a Pro feature and can be switched off in the app’s Settings.

No. Location and photo information are turned into a country on your iPhone, the coordinates are not stored, and nothing is uploaded. See the privacy policy.

Stayproof Pro is billed by Apple, so it is cancelled in your Apple account, not in the app or by email to us:

1. Open the Settings app on your iPhone and tap your name.
2. Tap Subscriptions, then Stayproof Pro.
3. Tap Cancel Subscription (or Cancel Free Trial).

You can also tap “Manage subscription” in Stayproof’s Settings while Pro is active. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription. After you cancel, Pro stays active until the end of the period you paid for. Your free features and your data remain.

For refunds, use Apple’s “Report a Problem” page at reportaproblem.apple.com; Apple decides refund requests.

In Stayproof, open Settings and tap “Restore purchases”, while signed in with the Apple Account you subscribed with. If it still does not unlock, write to support@stayproof.itexpert24.com.

Backups are free.

• Back up: open Settings in Stayproof and tap “Export my data”. Save the file to Files, iCloud Drive or send it to yourself.
• Restore: on the new or reset iPhone, open Settings in Stayproof, tap “Restore from a backup file” and choose the file. Restoring replaces the trips, recorded days and rules on that iPhone with those in the file.

Stayproof has no account and no server, so we cannot recover data for you. If you delete the app or lose your iPhone without a backup file, the data is gone. Stayproof’s data may also be part of your regular iPhone backup, if you use one.

With photo access allowed, Stayproof reads only the date and place stored with each photo in your own library, and turns them into days in each country. A country counts on a day only when at least two photos, or a photo on a neighbouring day, place you there, so single stray pictures such as ones friends sent you are ignored. Photos only carry a place if Location was on for the Camera. Importing again replaces the days that came from photos. Days between photos in different countries are marked unresolved for you to confirm. Photo import is a Pro feature.

Open a rolling limit such as Schengen 90/180. Under “Plan a stay”, choose the date you want to enter and Stayproof shows how many days you can stay and your last possible day, taking your past days and the trips you have already planned into account. Or choose a trip length and it shows the earliest date you can enter.

Free: entering trips yourself, the Schengen 90/180 count, the planner, the calendar, and export and restore. Stayproof Pro: automatic recording, import from Photos, the tax tests (UK residence, 183-day and US substantial presence), custom limits and the PDF report. Pro costs USD 0.99 a month or USD 9.99 a year, with a 7-day free trial on the yearly plan for those who are eligible; the App Store shows the price in your currency.

Delete individual trips in the Trips list, or delete the Stayproof app to remove everything it stored on your iPhone. Nothing is stored on our side.